Samantha Dillenback Samantha Dillenback

The Customer Feedback Loop

In the world of business innovation, the voice of the customer carries immense weight. Small and medium-sized businesses (SMBs) that actively seek and utilize customer feedback are the ones best positioned for long-term success. Business must innovate and improve to stay competitive. Customer feedback should be the starting point for your continuously enhancing your products and services.

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Samantha Dillenback Samantha Dillenback

How to Say No to Kittens

Opportunities come knocking, and they often seem exciting and fun. But they can also stretch us thin and drain our resources, just like taking care of a kitten when you're not a pro at it. Setting boundaries isn't about saying "no" to everything; it's about making thoughtful choices that align with your capabilities and priorities. It's about understanding when to pass up on the fun opportunities so you can focus on what truly matters.

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Samantha Dillenback Samantha Dillenback

Empathy as a Business Super Power

In the early days after my 2nd was born, the last thing I wanted to do was try to shop for clothes when I had no idea what fit anymore. It was in that overdone, overwhelmed state of mind when I encountered a remarkable sales clerk, a woman in her 50s, who turned my dreaded shopping experience into something unexpectedly positive.

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Samantha Dillenback Samantha Dillenback

Leadership Lessons from the Changing Seasons

I am clinging hard to every last bit of summer right now. Your early Halloween decorations are an offense to the warm, lazy days of the best season of the year. But the seasons are changing and the cooler weather is coming. We can’t slow down time. We have to learn how to dance with it.

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Samantha Dillenback Samantha Dillenback

Embracing the Work-Life Balance: Crafting an Ideal Week That Suits Your Lifestyle

Finding the right balance between work and personal life can be a daunting task. As leaders, we often find our calendars and energies at the mercy of others, responding to fire drills and questions all day until we realize we’ve worked on everyone else’s todo list but our own. Crafting an ideal week that not only boosts productivity but also aligns with your unique lifestyle is an art, not a science.

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Samantha Dillenback Samantha Dillenback

Embracing Rainy Days: Productivity Tips for Teams When Energy is Low

Sometimes rainy days can be just the mood you’re looking for but after a few of them in a row, the gray weather can put a damper on our spirits. But fear not, because we’ve got some fantastic tips to help you turn rainy days into productive and motivating work experiences.

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Samantha Dillenback Samantha Dillenback

Time Management Hacks for Nerds

As we gear up for the back-to-school season, the shift in our children's routines can sometimes feel like trying to solve a complex equation. Fear not, for we've got some nerdy yet practical time management hacks to help you efficiently manage your time and maintain your sanity. So grab your virtual pocket protectors and let's dive into some productivity techniques and tools!

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